Your Legal Warrior

Select the correct form

"Thank you for calling Your Legal Warrior, this is [name], how can I help you?"

"Any details included in the response to this should be added to the 'Additional Details' field at the end"

"I'm sorry this happened. I need to gather some information for the attorneys to see how they can be better assist you. May I have your first and last name please?"

*NOTE: You only need to get the city and state where they live.*

Incident Information

"What was the date of the incident?"

"Where did the incident happen?"

*Get the city and state in this response in addition to anything else they reveal in response to question.*

“Can you give me some detail as to what happened?”

*Get a summary of what happened.*

Tip: Be sure to apply empathy/acknowledgment statements throughout.  (i.e. "I understand"  or  "I'm sorry to hear that." )

"What injuries did you sustain?"

“Were you hospitalized or did you seek medical attention?"

"Have you/they consulted with another attorney about this case before calling our firm?"

 "Are there any other details the attorney should know?"

"Who can we thank for referring you?"

CALL ENDING:

"Thank you (Caller's Name) for contacting Your Legal Warrior. I’m going to send all this information over to the attorneys now for their review and they will call you back within 24 hours."

"Is there anything else I can do for you?"

"Thank you again for calling, have a great day/night."